About Us
A Passionate Team
Meet Our Board Members
Prakash Rao Appalanaidu
President, itSMF
Sivarajah Siwnan
Board member, itSMF
Dr. Nanthakkumar Appathurai
Board member, itSMF
Jean Yong
Board member, itSMF
Michiel R. de Boer
Board member, itSMF
Manju Thavamoney
Board member, itSMF
Desmond
Board member, itSMF
Rama Rao Sitharaman
Board member, itSMF
Surind Rau
Board member, itSMF
Grace Poon
Board member, itSMF
Design 1
itSMF Malaysia Roadmap
2026: Foundation and Relaunch Phase
Emphasis on re-establishing presence, growing membership from a baseline, and launching core programs.
- Membership Growth: To run a relaunch campaign with 75% memberships discount, utilising digital ads on LinkedIn/X targeting Malaysia’s IT sector.
- Digital Presence: Revamp website with event calendar, member portal, and newsletter; launch social media channels (X, LinkedIn) with weekly ITSM tips.
- Capacity Building: Form a volunteer committee for event planning.
- Overall Metrics: Total membership growth to 300-500 and 6 events held.
Introduce ITSM basics to build early interest and pipeline for future professionals (target 50 new student members).
Activities
- Launch a “ITSM for Students Intro Series” with 2 free virtual webinars on ITIL fundamentals and career paths in ITSM.
- Partner with local universities for guest lectures. Create a student ambassador program for 5-10 volunteers to promote on campuses.
Timeline
- Q1: Webinars
- Q3: Ambassador recruitment.
Metrics
- 100 attendees across webinars
- 20% conversion to membership.
Provide skill- building to retain and attract (aim for 200 new professional members)
Activities
- Launch a “ITSM for Students Intro Series” with 2 free virtual webinars on ITIL fundamentals and career paths in ITSM.
- Partner with local universities for guest lectures. Create a student ambassador program for 5-10 volunteers to promote on campuses.
Timeline
- Q1: Webinars
- Q3: Ambassador recruitment.
Metrics
- 100 attendees across webinars
- 20% conversion to membership.
Foster business adoption of ITSM (target 20 corporate members)
Activities
- Launch a “ITSM for Students Intro Series” with 2 free virtual webinars on ITIL fundamentals and career paths in ITSM.
- Partner with local universities for guest lectures. Create a student ambassador program for 5-10 volunteers to promote on campuses.
Timeline
- Q1: Webinars
- Q3: Ambassador recruitment.
Metrics
- 100 attendees across webinars
- 20% conversion to membership.
Build collaborations for knowledge sharing (aim for 10 institution members)
Activities
- Launch a “ITSM for Students Intro Series” with 2 free virtual webinars on ITIL fundamentals and career paths in ITSM.
- Partner with local universities for guest lectures. Create a student ambassador program for 5-10 volunteers to promote on campuses.
Timeline
- Q1: Webinars
- Q3: Ambassador recruitment.
Metrics
- 100 attendees across webinars
- 20% conversion to membership.
Design 2
itSMF Malaysia Roadmap
2026: Foundation and Relaunch Phase
Emphasis on re-establishing presence, growing membership from a baseline, and launching core programs.
- Membership Growth: To run a relaunch campaign with 75% memberships discount, utilising digital ads on LinkedIn/X targeting Malaysia’s IT sector.
- Digital Presence: Revamp website with event calendar, member portal, and newsletter; launch social media channels (X, LinkedIn) with weekly ITSM tips.
- Capacity Building: Form a volunteer committee for event planning.
- Overall Metrics: Total membership growth to 300-500 and 6 events held.
Students (Aged 16-21 in related fields)
Introduce ITSM basics to build early interest and pipeline for future professionals (target 50 new student members).
Activities
- Launch a “ITSM for Students Intro Series” with 2 free virtual webinars on ITIL fundamentals and career paths in ITSM.
- Partner with local universities for guest lectures. Create a student ambassador program for 5-10 volunteers to promote on campuses.
Timeline
- Q1: Webinars
- Q3: Ambassador recruitment.
Metrics
- 100 attendees across webinars
- 20% conversion to membership.
Professionals (Working adults in IT)
Provide skill- building to retain and attract (aim for 200 new professional members)
Activities
- Launch a “ITSM for Students Intro Series” with 2 free virtual webinars on ITIL fundamentals and career paths in ITSM.
- Partner with local universities for guest lectures. Create a student ambassador program for 5-10 volunteers to promote on campuses.
Timeline
- Q1: Webinars
- Q3: Ambassador recruitment.
Metrics
- 100 attendees across webinars
- 20% conversion to membership.
Corporates (Organizations improving IT services)
Foster business adoption of ITSM (target 20 corporate members)
Activities
- Launch a “ITSM for Students Intro Series” with 2 free virtual webinars on ITIL fundamentals and career paths in ITSM.
- Partner with local universities for guest lectures. Create a student ambassador program for 5-10 volunteers to promote on campuses.
Timeline
- Q1: Webinars
- Q3: Ambassador recruitment.
Metrics
- 100 attendees across webinars
- 20% conversion to membership.
Educational Institutions (Universities, colleges, training providers)
Build collaborations for knowledge sharing (aim for 10 institution members)
Activities
- Launch a “ITSM for Students Intro Series” with 2 free virtual webinars on ITIL fundamentals and career paths in ITSM.
- Partner with local universities for guest lectures. Create a student ambassador program for 5-10 volunteers to promote on campuses.
Timeline
- Q1: Webinars
- Q3: Ambassador recruitment.
Metrics
- 100 attendees across webinars
- 20% conversion to membership.
Some Cool Facts
Numbers Speak For Themselves
Quality Comes First! We Make Sure That Every Minute Detail Is Looked Into While Manufacturing Even The Smallest Product. Our Focus Is 100% On Client Needs And Satisfaction.
Innovative Solutions
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Quality Unsurpassed
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